Cloudstaff - Escalations Supervisor (NOC) | Work From Office - Ortigas
2/F New Street Building Mac Arthur Highway Balibago Angeles City Philippines 2009
We’re Hiring: Escalations Supervisor (Network Operation Center)
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for an Escalations Supervisor (NOC) o join our team at Cloudstaff, the #1 workplace everywhere!
Role: Escalations Supervisor (Network Operation Center)
Work Arrangement: Work from Office
Location: Philippines - Ortigas
Schedule: Night shift
Facilitate discussions and propose alternative approaches to resolve escalated cases, recurring issues, or high-impact problems with the NOC Group.
Manage escalations from VIP accounts, ensuring timely resolution and high-quality service delivery.
Address escalated cases received from the NOC Group, providing thorough analysis and effective solutions.
Lead technical implementation efforts for special projects and deployments, ensuring seamless integration into the production network.
Develop and uphold best practice standards in support of optimal and secure network performance.
Perform analysis, aggregation, and correlation of SNMP data, application logs, and Syslogs to identify faults in the production infrastructure.
Collaborate closely with Network Engineering, Logistics, and equipment vendors to integrate new technologies into the production network.
Participate in regular brand-specific meetings to stay informed about brand requirements and ensure alignment with operational goals.
Coordinate support activities with Brand Managers to prioritize and address account-specific needs effectively.
Conduct account training and refresher courses for all NOC members to ensure proficiency and knowledge retention.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven experience in a technical support or network operations role, with a strong understanding of network infrastructure and troubleshooting methodologies.
Knowledge of SNMP, application logs, and Syslog analysis techniques preferred.
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs via https://jobs.cloudstaff.com/. Please use a clean, distraction-free background and speak clearly and articulately.
About Cloudstaff
Read more about Us
Cloudstaff is the fusion of great people, innovative technology, and a culture that engages our staff and promotes personal and professional growth.
Cloudstaff was established in 2005 by Australian Internet pioneer Mr. Lloyd Ernst. The company initially focused on software development for Western markets.
In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region, commencing with a small team of only seven staff. As a result of the successful expansion, the company was able to extend its service offerings and workforce.
Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.
Currently, Cloudstaff employs over 5,000 staff members and contractors across 17 world-class offices and locations. Furthermore, the company is experiencing an average monthly growth rate of 7.5%. Additionally, Cloudstaff operates sites in India, Colombia, and the Philippines.
Read more about Us
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