Ubiquity - Earn up to P25K | Payment Processor & Billing Specialist | BGC

Location Bench Building, 10th Floor Rizal Drive & 30th Street BGC

Job Pitch

Perks & Benefits:

HMO Day 1 + up to 4 Dependents*
Monthly Meal Allowance
Dental Coverage*
15% Night Differential
Paid Leave Benefits with Tenure Based Cash Conversion
Internal Movement Opportunities
Annual Merit Increase
Ubiquity Plus - Tenure Based Cash Incentive

Who are we looking for?

At least 6 months BPO payments processing/billing support experience
Excellent verbal and written communication skills in English Language
Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
With focus on the needs of the customers, with high motivation, agility, curiosity, and collaboration
Tech-savvy with a strong handle on web applications.
Candidate should be amenable to work on onsite on Shifting Schedules (Day Shift, Mid Shift, Night Shift)

Job Description

Job Description

You will be specializing in payments processing and billing is responsible for assisting customers with inquiries related to transactions, billing issues, and account discrepancies. This role involves resolving payment-related concerns, ensuring accurate processing of invoices, and delivering exceptional service through clear communication and problem-solving. Representatives must maintain a high level of accuracy, empathy, and professionalism while working to enhance customer satisfaction and uphold company policies.

Day-to-day responsibilities:

Serve as the go-to for questions about the products
Support customers every day to diagnose business or technical problems, propose data-driven solutions and help them adopt our products
Track support case activity in an automated support portal
Provide payments support over the phone and via email
Troubleshoot the full-suite of products and payment-based transactions including third party payment processors and gateways
Trace transactions within the systems to identify point of failure and handle remediation activities
Collaborate with support teams
Provide expertise on client escalation calls, and help produce customer facing knowledgebase content

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

High School Graduate

0 Shares
1. Facebook
2. Twitter
3. WhatsApp
4. Linkedin

What this jobs offers

About Ubiquity Read more about Us

What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.