South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Location: Alorica Centris, Quezon City
Job Description:
Handle customer inquiries through non-voice channels such as chat, email, and messaging platforms
Provide accurate and timely responses to customer concerns and requests
Resolve issues while maintaining a positive and professional tone
Document customer interactions and update records accurately in the system
Follow company policies, procedures, and quality standards
Meet productivity, quality, and response time targets
Coordinate with internal teams when necessary to ensure proper resolution
Qualifications:
At least a high school graduate (college level or graduates are an advantage)
Good written English communication skills
With or without BPO experience (training will be provided)
Basic computer skills and ability to multitask across systems
Willing to work on shifting schedules, weekends, and holidays
Amenable to work onsite
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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