South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Customer Service Representative – Voice Account
Location: Alorica Centris, Quezon City
Handle inbound and/or outbound voice calls from customers professionally and efficiently
Address customer inquiries, concerns, and requests related to products and services
Provide accurate information and resolve issues in a timely manner
Maintain a high level of customer satisfaction through excellent communication skills
Document call details and customer interactions accurately in the system
Follow company policies, procedures, and quality standards
Meet performance metrics such as call handling time, quality scores, and attendance
Qualifications:
At least a high school graduate (college level or graduates are an advantage)
Good to excellent English communication skills
With or without BPO experience (training will be provided)
Willing to work on shifting schedules, weekends, and holidays
Basic computer skills and ability to navigate multiple systems
Amenable to work onsite
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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