Mezza Residences, Aurora Boulevard, Quezon City, Metro Manila, Philippines
Job Title: EARN UP TO P28K + 30K SOB! Tech Support (Voice Account) - Location: Quezon City - Job Type: Full-time - Experience Level: Entry / Mid / Senior - Industry: BPO
Join Alorica Mezza as a Technical Support Representative and be part of a team that delivers outstanding customer service to clients in the healthcare technology industry. You’ll assist customers in resolving software and system-related concerns over the phone, ensuring they receive accurate, efficient, and friendly support.
This role is perfect for individuals who are tech-savvy, customer-focused, and eager to grow in a fast-paced environment.
Handle inbound customer calls and provide step-by-step assistance with software or technical concerns.
Troubleshoot and resolve application or account-related issues in a clear and professional manner.
Document all customer interactions and technical solutions accurately in the system.
Collaborate with internal teams to escalate and resolve complex technical cases.
Maintain strong product knowledge and stay updated on new system features or updates.
At least High School / Senior High School graduate.
Strong communication and problem-solving skills.
Basic technical knowledge or interest in IT/software troubleshooting.
BPO experience is a plus but not required.
Willing to work onsite at Alorica Mezza, Quezon City.
At Alorica Philippines, we foster a positive and collaborative work culture that values teamwork, innovation, and personal growth. We provide ongoing training and resources to help you succeed in your role and advance in your career. Our team spirit and dedication to excellence set us apart in the BPO industry, and we are committed to delivering exceptional service to our customers every day.
About Alorica Philippines
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
Read more about Us
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