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Everise Philippines - Dental Software Account | Technical Support Representatives | Temporary Work-At-Home Set-up

Location West, corner, 3030, 11th Floor, Bonifacio One Technology Tower, Rizal Drive, 1634 31st Street, Taguig, Metro Manila

Job Pitch

Be a champion and strive to deliver an excellent, personalized, and empathetic customer experience.

Job Description

Role
You will provide outstanding service, acting as the primary point of contact for customers regarding products and services related to client programs.

Main Duties and Responsibilities

• Professionally handles high volume inbound and outbound tech-related calls to quickly identify and resolve customer issues

• Presents new products and services

• Enhance customer experience and satisfaction

• Demonstrate ability to gauge customer response

• Responsible for creating customer interest to convert to a sale

• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customer

• Resolve customer issues via one call resolution guidelines and/or escalated process

• Meet or exceed company and client performance metrics

• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

• Responsible for call disposition or compiling and generating reports as required

Who are we Looking for?

• Candidate must possess at least a High School Diploma / Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.

• At least 1-year TSR experience

• Must have at least 35 Mbps postpaid internet connection/subscription (For BCP)

• Must be willing to make inbound and outbound calls

• Must be willing to work in BGC, Taguig City

• Can start immediately

• Good to excellent communication skills

• Must be willing to work on shifting schedules

What will you get?

• HMO coverage, covering same sex or domestic partners

• Dental and optical benefits

• Financial loan facilities

• Educational Assistance Program

• Personal Leaves

• Fun and Stress-Free working environment

• Award winning and People-first company

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

College Graduate

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What this jobs offers

About Everise Philippines Read more about Us

We Are Everise

Founded in 2016, Everise is a global leader transforming customer service for healthcare, transport, logistics, insurance, financial services and tech businesses. The Company solves problems for the millions of customers of some of the world’s leading brands, by combining the best technology with compassionate service.

With over 19,000 champion agents operating across eight strategic markets globally, Everise seeks to deliver happiness to customers of some of the world’s best loved brands. Our customer service solutions are high performing, secure, agile and have fluent proficiency in 32 languages, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.