Foundever® - Customer Support Representative

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Description

Responsible for the timely handling of inbound calls. Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
Maintains daily call requirements based on key indicator performance expectations.
Maintains department policies/procedure to ensure daily compliance.
Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to account.
Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

Bachelor’s/Associate degree holders are preferred.
At least 1 year of Financial Services experience, preferably Accounts Receivable.
Experience in Customer Service in the BPO industry is preferred.
Experience in Payroll is preferred.
Experience in Accounting is preferred.

Skills Required

Strong Communication Skills
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules

Qualification Required

Undergraduate

0 Shares
1. Facebook
2. Twitter
3. WhatsApp
4. Linkedin

What this jobs offers

About Foundever® Read more about Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.