Primarius Cargo Logistics - Customer Support Associate

Location Skyfreight Center, Ninoy Aquino Avenue, Pasay, Metro Manila, Philippines

Job Description

Setup: Onsite/office-based

Company Description

1 Premiere Cargo GSA is a General Sales Agent dedicated to providing efficient and reliable air cargo services across the region. The company prides itself on its commitment to customer satisfaction and quality service.

We’re seeking a motivated and customer-focused individual to join our team as a Customer Support Executive.

Position Overview: As a Customer Support Executive, you will be our clients' first point of contact, addressing their inquiries and resolving issues promptly and professionally. This role requires a proactive approach to customer service and high communication skills to ensure a positive client experience and strong client relationships.

Key Responsibilities:

Respond to customer inquiries via email, phone, and chat in a friendly and professional manner.
Assist customers with bookings, flight details, and any logistics-related inquiries.
Resolve customer issues by coordinating with other departments, including logistics, sales, and operations.
Track and monitor shipments and update clients on the delivery schedule.
Maintain accurate customer records and manage documentation related to customer service interactions.
Identify and escalate complex issues to the appropriate team members for resolution.
Provide feedback to management on recurring customer issues and suggest improvements to enhance customer satisfaction.
Ensure high customer satisfaction by proactively reaching out to customers and following up on unresolved issues.

Qualifications:

bachelor’s degree in business, communications, or a related field is preferred.
Proven experience in a customer service role, preferably in the logistics, airline, or freight forwarding industry.
Good verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Proficient in MS Office and familiarity with Google apps.

Policy Adherence:

Making sure every customer interaction aligns with company policies, procedures, and standards.
Upholding data privacy regulations and safeguarding customer information.

Why Join Us?