Alorica Philippines - Customer Service Representative for Telco Account

Location 5th floor Alphaland Southgate Tower Makati City (beside MRT Magallanes Station)

Job Description

Job Description: Customer Service Representative for Telco Account

Location: Makati City
Job Type: Full-time
Experience Level: Entry
Industry: BPO

About the Role

Join our dynamic team at Alorica Philippines as a Customer Service Representative for Telco Accounts!

As the voice of our leading telecommunications clients, you’ll handle customer concerns with professionalism and care—whether it’s assisting with billing inquiries, troubleshooting network or device issues, or guiding customers through service upgrades. With our comprehensive training and supportive environment, you’ll be empowered to provide seamless solutions and ensure an exceptional customer experience every time.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat with efficiency and empathy.
Handle billing questions, service concerns, and technical troubleshooting for telco services.
Provide accurate information on products, promos, and service features.
Document and update customer interactions in the system clearly and accurately.
Collaborate with teammates to meet service level goals and performance metrics.
Uphold company standards, policies, and compliance guidelines.

Qualifications

Excellent verbal and written communication skills (English proficiency preferred).
Customer service or BPO experience is an advantage, especially in telco accounts.
At least a high school graduate (old curriculum) or senior high graduate (K-12).
Ability to multitask and prioritise workload.
Tech-savvy and comfortable with multitasking in different systems.
Strong analytical and problem-solving skills.

Benefits

Competitive salary with performance-based incentives.
Comprehensive HMO coverage plus health and wellness programs.
Career development with opportunities for promotion.
Fun, supportive, and inclusive workplace where your voice matters.

Why Join Us

At Alorica Philippines, we foster a supportive and collaborative culture where employees are empowered to succeed. We offer opportunities for career growth, access to the latest tools and technologies, and a diverse and inclusive workplace. Join us and be a part of a team that values excellence and innovation.

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com