Customer Service Representative (Work from Home)

TORCH Solutions - Customer Service Representative (Work from Home)

Location Manila

Job Description

  • Job Title: Customer Service Representative (Work from Home)
  • Location: Quezon City, Metro Manila
  • Job Type: Work from home
  • Experience Level: Entry / Mid / Senior
  • Industry: BPO

Join our team at TORCH Solutions as a Customer Service Representative (Work from Home) where you will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction. You will be part of a dynamic team that values collaboration, communication, and strives for quality service delivery.

Key Responsibilities

  • Handle inbound and outbound customer service calls professionally and efficiently.
  • Resolve customer complaints and provide appropriate solutions within a timely manner.
  • Update customer information in the database during each call for accurate record-keeping.
  • Collaborate with team members to meet and exceed customer service targets and goals.
  • Utilize CRM software to manage customer interactions and track call information.
  • Ensure high levels of customer satisfaction through excellent service delivery.

Qualifications

  • At least a senior high school graduate
  • With 6 months customer service international experience
  • Excellent communication skills both verbal and written.
  • Previous experience in customer service or related field is a plus.
  • High school diploma or equivalent required, college degree preferred.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Competitive salary ?
  • Healthcare benefits ?
  • Career growth opportunities ?
  • Flexible work schedule ?
  • Ongoing training and development programs ?
  • Friendly and supportive team environment ?

Why Join Us

At TORCH Solutions, we prioritize employee well-being and growth by fostering a positive work culture, providing career development opportunities, and offering the latest tools and technology for efficient work. Join us to be a part of a unique team that values collaboration, innovation, and quality service delivery.

How to Apply

To apply for the Customer Service Representative (Work from Home) position, please click Apply Now and submit your application online. We look forward to welcoming you to our team!

Skills Required

Qualification Required

  • High School Graduate

What this jobs offers

TORCH Solutions About TORCH Solutions Read more about Us

About TORCH Solutions

TORCH Solutions is a leading BPO company based in Davao City, Philippines. We provide exceptional outsourcing solutions to clients worldwide, helping them streamline their operations and achieve business success.

Company Location

We are located in the vibrant city of Davao, known for its rich culture, beautiful landscapes, and friendly community. Our office is situated in a strategic location, easily accessible to various amenities and transportation options.

Company Size

At TORCH Solutions, we have a diverse and talented team of over 500 employees. Our company continues to grow, offering ample opportunities for career advancement and professional development.

Work Culture and Environment

We foster a collaborative and inclusive work culture, where every employee is valued and respected. Our dynamic team works together to achieve common goals, promoting creativity, innovation, and continuous improvement.

Key Employee Benefits

At TORCH Solutions, we value our employees and offer competitive benefits to support their well-being and development. Some of our key employee benefits include health insurance, performance bonuses, paid time off, training programs, and career advancement opportunities.

Why Candidates Should Join

Joining TORCH Solutions means joining a company that values its employees, promotes growth and professional development, and provides a supportive work environment. You will have the opportunity to work on exciting projects, collaborate with a talented team, and make a meaningful impact on our clients' success. Come be a part of our dynamic team and take your career to the next level with TORCH Solutions.

Read more about Us