TaskUs PH - Customer Service Representative (WFH) | TaskUs Imus

Location Lumina Point Mall, Imus, Cavite, Philippines

Job Pitch

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits are available for you!

Employee benefits:

Scholarship program for your children
Enhanced health benefits (HMO) extended to up to 2 dependents including same-sex partners
Free Wellness & Resiliency programs extended to household members
Retirement savings program with company matching

On-site perks:

World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Food Forward: Free food on-site!
Daycare for your kids while you're on shift
Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

Job Description

Looking for a long-term work from home? Experience a career you’ll truly love when you join our International Food Delivery Campaign!

Start a #RidiculouslyRefreshing Career with Us!

As a Teammate:

You will provide accurate and timely responses for inquiries coming through calls, email and live chat support channels.
You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
You will also manage and resolve customer complaints. You will identify and escalate priority issues.
You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
You must also participate in all Internal and External mandated trainings and/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
You will also provide feedback to management concerning possible problems or areas of improvement.
You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

Has at least 1 year BPO or customer-facing experience
Has an accomplished 2 years of college education
Can start ASAP
Willing to work on shifting schedules
Residing in CALABARZON, Metro Manila, or nearby provinces
Has at least 25 MBPS internet connection speed
Has 40 wpm with 90% accuracy typing speed
Has strong verbal, written & comprehension skills
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Can multitask and has high attention to details
Is self-motivated, can work independently, and contribute to cross-functional and global teams
Is flexible and can quickly adjust to frequent process and information changes
Can work under pressure

Recruitment Options:

On-Site Hub (Mon-Fri, 9 AM - 4 PM)
Address: 2F Lumina Point, Bayan Luma II, Imus, Cavite
Bring: Valid ID

Virtual Hub (Mon-Fri, 9 AM - 4 PM)
Requirements: Laptop/PC (no mobile)
Zoom ID: 242 929 7992

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Associate Degree

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What this jobs offers

About TaskUs PH Read more about Us

TaskUs provides #RidiculouslyGood BPO services in Digital CX, Content Security, Data & AI Operations, and Consulting to the world’s most innovative and disruptive brands. It started with one ridiculously good idea: put people first. We are not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space. You + Us = Outsourcing Reimagined. Join Us today and experience true #PeopleFirst culture!