iFive Global - Customer Service Representative | Spanish Bilingual

Location iFive Inc., C-5, Quezon City, Metro Manila, Philippines

Job Description

Highlights

Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events

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CUSTOMER SERVICE REPRESENTATIVE (ENGLISH / SPANISH BILINGUAL)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Customer Service Representative (English/Spanish Bilingual) to be part of our team.

This role responsible for successfully assisting customers and providing adequate resolution to their queries.

MAIN RESPONSIBILITIES

Assist customers by answering incoming phone calls, identify the type of assistance needed, and drive first call resolution
Obtain and verify patient/client information to meet HIPAA compliance guidelines
Navigating through the system to obtain information necessary to provide status and/or resolution to the customer’s query
Process payments for customer-initiated requests
Deliver information and ask questions in a professional and engaging manner to establish a positive experience with the customer
Complete the documentation necessary to keep track of the customer’s query, the action/s taken, the resolution provided, and for reference
Communicate with internal associates to follow up, relay, expedite, and/or resolve customer’s concern
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but notlimited to, transfer and/or reassignment to different work functions, change in teams and/or work shifts, policies with regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Other duties may be assigned.

Requirements

Minimum of 1 year of previous experience in customer service, call center, or a related field is preferred.
Bilingual proficiency in Spanish and English (speaking).
Proof of certification in Spanish training.
Willing to work a night shift schedule.
Willing to work onsite at the 8th Floor, Zeta Tower, Robinsons Bridgetowne, C5, Quezon City.

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About iFive Global Read more about Us

IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.