Alorica Philippines - Customer Service Representative - Non Voice

Location South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101

Job Description

Job Title: Customer Service Representative

Location: Centris, Quezon City

Job Type: Full-time

Experience Level: Entry / Mid / Senior

Industry: BPO

About the Role

Alorica Philippines is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be the first point of contact for our clients, providing top-notch service and support to ensure customer satisfaction.

You will work in a dynamic and collaborative team environment, utilizing various tools and resources to deliver exceptional service. Alorica Philippines prioritizes quality, and you will play a vital role in upholding our standards and exceeding customer expectations.

Key Responsibilities

Handle customer inquiries and resolve issues promptly and professionally
Provide detailed product information and assistance to customers
Document all customer interactions accurately in the system
Collaborate with team members to optimize processes and improve service delivery
Meet and exceed performance targets and KPIs
Ensure customer satisfaction through effective communication and problem-solving

Qualifications

Excellent communication skills, both verbal and written
Strong customer service orientation and ability to handle challenging situations
Ability to multitask and work efficiently in a fast-paced environment
Experience in a customer service or call center role is a plus
High school diploma or equivalent education

Why Join Us

At Alorica Philippines, we value teamwork, innovation, and continuous improvement. Joining our team means being part of a culture that fosters collaboration, provides opportunities for growth, and utilizes cutting-edge technology to deliver outstanding customer service. We believe in investing in our employees and creating a positive work environment that sets us apart from the rest.

How to Apply

To apply for the Customer Service Representative position, please visit our company website and submit your application online.

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com