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Optum - Customer Service Representative - Needed Urgently! | Cebu IT Park

Location Ground Floor, Filinvest Tower 4, Cebu IT Park, Apas, Cebu City.

Job Description

ROLE AND RESPONSIBILITIES:

You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM

JOB QUALIFICATIONS:

A graduate of any 4-year course, no call center experience needed!
For 2nd year college undergraduates (completed 2 semesters) and above, with at least 6 months of BPO (Voice) experience.
Senior High School graduate with 12-18 months of BPO (Voice) experience.
High School graduates are also welcome with 24 months of relevant BPO (Voice) experience.
Must be willing to work on shifting schedules
Must be willing to work onsite in Cebu

WHAT WE OFFER:

Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits

WHO WE ARE

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.

Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 7:00pm. Bring at least one (1) government ID and an updated resume.

Ground Flr., Filinvest Tower 4, Cebu IT Park, Apas, Cebu City, Cebu
GF Science Hub Tower 3, McKinley Taguig
21F West Tower, One Ayala, Makati City
GF Bldg. N, UP Ayala Techno Hub, Quezon City
12 F Vector 3 Bldg., Northgate Alabang
6F The Uprise, Felcris Centrale Mall, Quimpo Blvd. Davao City

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

College Graduate

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What this jobs offers

About Optum Read more about Us

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Fast facts

Established in 2011

Largest
Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.

6 offices
in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).

Life here (Pre Approved Section)
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.

Collaborate with a team of high-energy, passionate individuals working toward the same goals. Join us and you’ll be part of a culture that prioritizes how we achieve our success: Caring. Connecting. Growing together.

Growing together (Pre Approved Section)
The people of UnitedHealth Group are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.

Early careers programs
We have a variety of full-time, internship, apprenticeship and co-op programs worldwide to help build our next generation of talent.

Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.

Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.

Benefits (Pre Approved Section)

At Optum, our mission of helping people live healthier lives and helping make the health system work better for everyone extends to our team members. Under our United Well-being umbrella, we offer a full suite of benefits, well-being programs and resources to support you in all aspects of your life.

Life

We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.

Financial

Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.

Emotional

We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.

Physical

Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.