Customer Service Representative Ilocos Norte Alorica Philippines - Customer Service Representative Ilocos Norte

Location Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch

Customer Service Representative Retail Account Ilocos Norte:

Salary Package: 18,000 plus exciting onsite perks

Job Description

The job description of a CSR retail account includes: 

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customer needs to achieve satisfaction
  • Dealing with customer feedback and general inquiries
  • Giving customers service information including product and membership details
  • Processing service and return transactions at the register in alignment with company’s 100% customer satisfaction guarantee
  • Accepting payment for goods, making change, and issuing receipts

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

What this jobs offers

Alorica Philippines About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

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