Cardinal Health - Customer Service Representative | Hybrid Set-Up | Day-1 HMO Free with 2 Dependents | Free Shuttle Service

Location W City Center, Taguig, Metro Manila, Philippines

Job Description

What Customer Operations Support>contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing services to customers relating to order processing; delivery; feedback and complaint; billing, general and product inquiry; order discrepancy; and product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

2 or more years of experience in working as a front-facing customer representative, in a fast-paced environment, (preferred for internal & required for external)
Has ability to easily navigate and toggle between screens and systems to research and resolve customer concerns
Has intermediate knowledge/utilization of MS office applications and productivity tools
Has intermediate communication skills, both verbal and written
Has good interpersonal and critical thinking skills
Is keen to details, has organization skills and sense of urgency

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

Skills Required

Strong Communication Skills

Qualification Required

College Graduate

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What this jobs offers

About Cardinal Health Read more about Us

Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With more than 50 years in business, operations in more than 30 countries and approximately 48,000 employees globally, we are moving healthcare forward.