Customer Service Representative | Clark Retail Program Sutherland Clark - Customer Service Representative | Clark Retail Program

Location Mon Tang Avenue, Balibago, Angeles, Pampanga, Philippines

Job Pitch

As a Customer Service Representative for the Clark Retail Program at Sutherland, you will be the vital link between our company and our valued customers. In this full-time role, you will be responsible for providing exceptional service and support, ensuring our customers' needs are met with efficiency and care.

 

What we offer

At Sutherland, we value our employees and strive to provide a supportive and rewarding work environment. As a Customer Service Representative, you can look forward to:

  • Competitive salary and performance-based incentives
  • Comprehensive healthcare benefits and retirement plan
  • Opportunities for professional development and career advancement
  • A collaborative and inclusive company culture

About us

Sutherland is a leading global provider of customer experience and business process services. With a presence in over 20 countries, we are committed to helping our clients achieve their strategic goals and deliver exceptional customer experiences. Join our diverse and talented team and be a part of our continued success.

Apply now and take the first step towards an exciting career with Sutherland.

Job Description

What you'll be doing

  • Handling inbound customer inquiries and requests across various communication channels
  • Resolving customer issues and concerns in a timely and professional manner
  • Maintaining accurate records and documentation of all customer interactions
  • Identifying opportunities to enhance the customer experience and suggesting improvements
  • Adhering to all company policies, procedures and quality standards
  • Collaborating with cross-functional teams to ensure seamless customer service delivery

 

What we're looking for

  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in the English language, both written and verbal
  • Experience in a customer service or call centre role, preferably in the retail industry
  • Commitment to providing outstanding customer service and a positive attitude
  • Flexibility to work in a fast-paced environment and adapt to changing priorities

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Attention to Detail
  • Analytical Skills

Qualification Required

  • High School Graduate

What this jobs offers

Sutherland Clark About Sutherland Clark Read more about Us

At Sutherland, we help strengthen our client’s brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before.

We designed a system that allows video gamers to reset their password with an avatar, and worked with a healthcare client to develop a mobile app that updates family members on their loved one’s health real time. We provide exceptional customer experiences for the digital age, but making this happen takes process and most importantly, people.

Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible.  We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there. 

Want to help us support the world’s biggest and best companies in finding fun and new ways to interact with their customers?  

Join us. We are Sutherland. Where people and process come together.

Read more about Us
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