Customer Service Representative (CSR) - Same Day Job Offer | Bacolod Transcom - Customer Service Representative (CSR) - Same Day Job Offer | Bacolod

Location Transcom Center - Pasig, Frontera Verde, E. Rodriguez Ave. Ugong Pasig City, Philippines 1605

Job Description

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

  • Day 1 HMO
  • Meal & Transportation Allowance
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Scholarship Program
  • Retirement Fund
  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)
  • Loyalty Incentives
  • Accidental & Life Insurance

What we are looking for:

  • Possess a positive attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Enjoy/thrive on autonomy within the franchise framework and be results focused.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

What Life at Transcom is like

At Transcom, we’re relentlessly committed- to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Visit us at the Sunlife Building, 20th Lacson Street (Beside Mushu) Monday-Friday, 9:00AM-5:00 PM 

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Open to Flexible Schedules
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate

What this jobs offers

Transcom About Transcom Read more about Us

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.

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