Alorica Philippines - Customer Service Representative - ALORICA PASAY

Location Eton Centris, Quezon Avenue, Diliman, Quezon City, Metro Manila, Philippines

Job Pitch

Allowances

Meal Allowance, Transportation Allowance
Employee Recognition and Rewards

Performance Bonus, Holiday Gifts, Incentives
Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness

HMO
Perks Benefits

Sleeping Quarters
Professional Development

Job Training
Time Off & Leave

Birthday Leave, Sick Leave

+++++++++
- + 20% Night Differential
- Work Onsite at our IG-worthy site! Near MRT/LRT, PITX, Terminal Stations and Mall of Asia!

Job Description

Provide exceptional customer service via phone, email, and chat.
Resolve customer inquiries and complaints efficiently.
Maintain accurate records of interactions and transactions.
Collaborate with team members to improve service processes.
Stay updated on products and services to assist customers effectively.
Assist customers, resolve inquiries, handle calls in a call center environment, and maintain discretion.

Basic Qualifications:

Any level or degree in College
Must have completed Senior High School (New Curriculum) or High School Graduate (Old Curriculum)
Good Comprehension & Communication Skills
Must be able to work onsite in Pasay
Amenable to work with shifting & graveyard schedule.
No experience & Fresh graduates are welcome too!

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com