TaskUs PH - Customer Service Representative

Location Makati, Metro Manila, Philippines

Job Pitch

Join TaskUs, Business Intelligence's 2022 “Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

Scholarship program for your children
HMO benefits for you and up to 2 dependents after 2 weeks of employment
Wellness programs
Retirement savings program with company matching

On-site perks:

World-class, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Free healthy lunch
Daycare for your kids while you're on shift
Happy Hours, Time Outs, and other on-site events to enjoy
*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

Job Description

Job Title/ Designation - Teammate position

Experience required - No BPO experience required

Job Location - Tagbilaran City, Bohol

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.

Requirements:

What exactly are we looking for? Well, we need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About TaskUs PH Read more about Us

TaskUs provides #RidiculouslyGood BPO services in Digital CX, Content Security, Data & AI Operations, and Consulting to the world’s most innovative and disruptive brands. It started with one ridiculously good idea: put people first. We are not your typical BPO or professional services company, as we believe that happy customers are only possible with happy employees. We’re a collective team of highly capable, passionate, and driven teammates who deploy technology and maximize data to fuel our customers’ success. From our Ridiculously Refreshing sites and facilities around the globe; to educational grants for employees and their children; to healthy, subsidized meals that fund local charities – we provide the absolute best to our people, making Us the top professional services firm in this space. You + Us = Outsourcing Reimagined. Join Us today and experience true #PeopleFirst culture!