PeekUp Philippines Corporation - Customer Service Representative

Location High Street South Corporate Plaza Tower 2, 26th Street, Taguig, Metro Manila, Philippines

Job Description

Key Responsibilities:

Provide timely and professional assistance to customers via chat, email, or phone.
Resolve issues related to ride bookings, cancellations, payments, driver queries, and technical problems.
Offer solutions and guidance on app features, including account management and ride tracking.
Handle customer complaints with empathy and patience while ensuring customer satisfaction.
Document interactions and feedback to improve service quality and identify recurring issues.
Collaborate with internal teams (e.g., tech support, operations) to address complex concerns.
Maintain an in-depth understanding of the app’s features, policies, and procedures to provide accurate information.
Assist in the development and improvement of customer service processes and tools.

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

College Graduate

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What this jobs offers

About PeekUp Philippines Corporation Read more about Us

PeekUp is a 100% Filipino owned, mobility company that provides an ultimate Ride-Hailing platform for affordable, comfortable, and safe travel experience. Recently launched in the Philippines, it aims to expand regionally and globally in the future. Transforming the way people move, PeekUp envisions a future where convenient, sustainable, and affordable mobility solutions are accessible to everyone, fostering a world of seamless journeys and limitless possibilities.