Ubiquity - Customer Service Associate | Open to Career Shifters & Fresh Grads | BCD

Location Bench Building, 10th Floor Rizal Drive & 30th Street BGC

Job Pitch

Job Description:

As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.

Perks & Benefits:

HMO Day 1
Monthly Meal Allowance
Dental Coverage*
15% Night Differential
Paid Leave Benefits with Tenure Based Cash Conversion
Internal Movement Opportunities
Annual Merit Increase
Ubiquity Plus - Tenure Based Cash Incentive

Job Description

Who are we looking for?

We accept with or without BPO experience.
At least 6 months of BPO experience is a PLUS.
At least SHS/High School Grad (old curriculum).
Excellent verbal and written communication skills.
Passion for delivering a stand-out customer experience.
Ability to follow instructions for specific customer resolutions tasks.
Willing to work ONSITE in our Bacolod site.

Day-to-day responsibilities:

Attends to customers' needs by answering product and service related queries
Provides product overview and information about other services and offerings
suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ready to make a difference? Apply now and let's talk.

Ways to Apply:

Tip: Best to walk-in Monday to Friday, 10AM-4PM for faster processing of applications.

Please prepare and bring your updated resume and Government IDs available.

Site Address:
2nd Floor Veranda (beside Kenny Roger's and above Starbucks)
Ayala Malls Capitol Central, Gatuslao Street, Bacolod City.

Skills Required

Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About Ubiquity Read more about Us

What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.