Foundever™ - Customer Relations Specialist (Korean/English) Native Speaker | Malaysia site

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Pitch

Job Responsibilities:

· Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.

· Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.

· Provides education, product and service information while ensuring a satisfactory resolution.

· Manages product returns and identifies quality signals.

· Provides documentation of compliments, enquiries and complaints.

· Ensures compliance with company Parachute policies and procedures, client business rules and other legislative requirements including: Privacy Act, EEO & OH&S.

· Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.

· Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.

· Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.

· Performs other related duties as assigned by management.

Job Description

Job Responsibilities:

· Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.

· Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.

· Provides education, product and service information while ensuring a satisfactory resolution.

· Manages product returns and identifies quality signals.

· Provides documentation of compliments, enquiries and complaints.

· Ensures compliance with company Parachute policies and procedures, client business rules and other legislative requirements including: Privacy Act, EEO & OH&S.

· Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.

· Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.

· Performs other related duties as assigned by management.

Skills Required

Strong Communication Skills
Empathetic to Customers
Problem Solving Skills

Qualification Required

Associate Degree

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What this jobs offers

About Foundever™ Read more about Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.