Ubiquity - Customer Financial Service Specialist | P25K

Location Bench Building, 10th Floor Rizal Drive & 30th Street BGC

Job Description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Financial Account Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
- Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
- Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
- Continuously learn about our products, services, and processes to enhance the customer experience.
Heart: Build meaningful connections with every interaction.
- Show genuine care and empathy in addressing customer needs and concerns.
- Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
- Uphold our commitment to diversity, inclusion, and respect in all communications.
Hustle: Demonstrate resilience and a drive to deliver excellence.
- Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
- Adapt to challenges with a proactive mindset and a solutions-oriented approach.
- Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

- Minimum of at least 6 months of BPO experience handling Financial (local/international) accounts
- At least SHS/High School Grad (old curriculum).
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Ability to follow instructions for specific customer resolutions tasks.
- Willing to work ONSITE in Eastwood city QC.

Exciting Benefits awaits U:

HMO Day 1
- 15% Night Differential
- Paid Leave Benefits with Tenure Based Cash Conversion
- Internal Movement Opportunities
- Annual Merit Increase
- Ubiquity Plus - Tenure Based Cash Incentive

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills

Qualification Required

High School Graduate

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About Ubiquity Read more about Us

What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.