144 Legazpi Street, Legazpi Village, Makati, Metro Manila, Philippines
Roles and responsibilities:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams;
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Qualifications:
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Fluent in the English language, as well as reading and writing in English
- Must be at least a high school graduate
About M & J Solutions Provider Inc.
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At M and J Solutions Provider Inc., our mission is to be your trusted partner in business, no matter where you are in your journey. We’re here to help you build your business from the ground up and support its strategic expansion when the time is right.
Whether you're a start-up just beginning to grow or a well-established company looking for your next breakthrough, we’re here to guide you. We offer a wide range of outsourced solutions to make your everyday operations more efficient, so you can focus on what matters most: your customers, employees, and profits.
Read more about Us
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