Sun Life Global Solutions - Customer Care Representative - Tele-Interviewer
Sun Life Centre, 7Th Ave., BGC, Taguig, Metro Manila, Philippines
Job Description
Responsibilities
The Tele-Interviewer's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).
As a key touch point with the client, responsibilities include:
- completing the tele interview
- arranging for calling back with clients that are not available
- informing the advisor of updates on the case using CSW and/or over the phone
- answering the client’s questions about the next step of the process up to transferring the client to other units upon request.
Qualifications and Competencies Required
- Bachelor's degree (any medical or health allied course).
- At least 1.6 years solid experience with a complex and metrics-driven account (proven longevity in a company).
- Knowledge on insurance and related products.
- Knowledge of medical terminology (medical conditions, medicines, etc.).
- Excellent communication skills (oral and written).
- Excellent reading skills and comprehension.
- Experience in Outbound/Healthcare campaign is a plus.
- Good interpersonal skills.
- Communicate effectively, both verbally and in writing.
- Demonstrate active listening skills.
- Understand the client and create an exceptional experience.
- Demonstrate creativity and initiative in a continuous improvement approach.
- Flexible and adaptable to changing priorities.
- Demonstrate professionalism and commitment to confidentiality.
- Ability to effectively manage workload.
Skills Required
- Problem Solving Skills
- Open to Flexible Schedules
- Attention to Detail
- Empathetic to Customers
- Positive Attitude
- Strong Communication Skills
Qualification Required
- College Graduate
