TDCX - Content Moderator (Back Office Non-Voice) | e-Commerce Social Media Account

Location 21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City

Job Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Conducts screening and review of contents being uploaded to the platform in compliance with policy, legal, and safety standards.
Ensures policy, legal compliance, and safety of content uploaded to the platform.
Become and remain knowledgeable and passionate about leading e-commerce products, policies, legal, and safety standards.
Escalate issues to the immediate supervisor in accordance with the MSA and this SOW.
Capable of coping with peaks in contact volumes during promotion seasons.
Review contents within agreed latency SLA and standards of quality.
Complete and pass all required basic product related trainings.

Who are we looking for?

Completed at least 2 years in college
Must have at least 6 months of BPO experience
Experience in content moderation is a plus
Can exhibit strong comprehension, attention-to-detail and rational decision-making in applying client guidelines in regulating seller content.
Strong analytical and problem-solving skills in analyzing issues, for evaluation and resolution.
Capable of coping with peaks in queue volumes during promotion seasons.
Excellent communication skills rated at a C1 level
Willing to work in rotating shifts
Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - JOBYODA

Online

Send us your application through JOBYODA and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare JOBYODA as the source of your application during your interview.

Onsite

Send us your application through JOBYODA and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-6pm. Declare JOBYODA as the source of your application during your interview.

Skills Required

Strong Communication Skills
Positive Attitude
Empathetic to Customers
Attention to Detail
Open to Flexible Schedules
Calm Under Pressure
Analytical Skills
Problem Solving Skills
Creative Thinker

Qualification Required

Undergraduate

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What this jobs offers

About TDCX Read more about Us

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.