Wells Fargo - Collections Analyst (CSR)- McKinley, Taguig

Location McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Pitch

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Apply knowledge when communicating with delinquent customers
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

Experience in a voice process
Completed 2nd year College Level (no back subjects)
1+ year of Collections or Sales experience
Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, educatio
Flexible with work hours, schedule and arrangement
Willing to work in Mc Kinley Hill, Taguig City

Job Description

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Apply knowledge when communicating with delinquent customers
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Experience in a voice process
Completed 2nd year College Level (no back subjects)
Flexible with work hours, schedule and arrangement
Willing to work in Mc Kinley Hill, Taguig City

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Undergraduate

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What this jobs offers

About Wells Fargo Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.