Foundever® - Client Technical Support Specialist

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Pitch

Client Technical Support Specialist

What you’ll do:

Act as the primary contact for enterprise clients needing technical support with our software, including troubleshooting, configurations, and optimizing features
Assist clients through intricate technical setups, ensuring smooth integration of products into their existing systems and workflows
Perform detailed analysis of client issues to pinpoint underlying causes and collaborate with internal teams to develop and implement effective resolutions
Provide proactive recommendations on system configurations and enhancements to boost client program success and operational efficiency
Keep thorough records of client interactions, technical issues, and resolutions to enhance the collective knowledge base for future support
Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs

What you’ll bring:

Experience: 1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity
Client-Centric: Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutions
Communication Mastery: Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner
Problem Solver: A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and company’s offerings
Technical Proficiency: Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management. Additional technical skills are highly regarded
Growth Mindset: An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to company’s evolving success
Professionalism and Flexibility: High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment
Results-Driven: A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance
Team Collaboration: A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights
Desirable: Experience with B2B SaaS software, passion for non-profits, and knowledge in community investment and employee workplace giving programs

Terms and Conditions apply

Job Description

Allow us to bring you a new and hassle-free job application experience through our Virtual Career Fair.

Simply click on the link below to immediately bring you one step ahead of your application:

Link:

https://jobs.foundever.com/job/Manila-PH-Maki-NCR-Phil/1170714200/?utm_source=JOBYODA&utm_campaign=JOBYODA

This will take you to the registration portal to start the automated application process. Please make sure you are ready to proceed and that you are at a location conducive for assessments. Kindly take the time to complete the assessment within the day.

Once you’re in our page, please select any of the following locations below:

Pasig

Ayala Malls The 30th, 30 Meralco Ave, Pasig City

Quezon City

Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City

Mandaluyong

Career Center, EDSA Boni Avenue, Mandaluyong City

Best of luck!

Skills Required

Strong Communication Skills
Positive Attitude
Problem Solving Skills

Qualification Required

Vocational

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What this jobs offers

About Foundever® Read more about Us

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.