C5-Ortigas Avenue Interchange, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Customer Service Representative – Dayshift Airline Account
Location: Bridgetowne, Pasig
Work Setup: Onsite
Schedule: Dayshift
Salary Package: Up to ₱33,000 Monthly*
Experience: At least 1 year BPO experience
Job Description
We are looking for a highly motivated Customer Service Representative to join our Dayshift Airline Account in Bridgetowne, Pasig.
As a Customer Service Representative, you will assist airline passengers and travelers with their bookings, reservations, flight schedules, itinerary changes, and other travel-related concerns. You will provide accurate information and excellent customer service while ensuring every interaction is handled professionally and efficiently.
Key Responsibilities
Handle customer inquiries regarding flight bookings, reservations, schedules, and travel services.
Assist customers with booking modifications, cancellations, rebooking, and itinerary changes.
Provide accurate information about flight details, airline policies, baggage, and travel requirements.
Process reservations and travel-related transactions accurately using available systems.
Resolve customer concerns and provide appropriate solutions in a timely manner.
Maintain accurate records of customer interactions and transactions.
Deliver excellent customer service and maintain a professional attitude throughout every interaction.
Meet required performance, quality, productivity, and customer satisfaction targets.
Coordinate with appropriate teams when additional assistance or escalation is needed.
Qualifications
At least High School or Senior High School Graduate.
With at least 1 year BPO experience.
Airline, travel, reservations, or GDS experience is highly preferred.
Excellent English communication skills, both verbal and written.
Strong customer service and problem-solving skills.
Computer literate and comfortable navigating multiple systems.
Able to work onsite in Bridgetowne, Pasig.
Willing to work on a dayshift schedule.
What We Offer
Up to ₱33,000 monthly salary package*
Dayshift schedule
HMO and government-mandated benefits
Performance incentives
Paid training
Career growth opportunities
Professional and supportive work environment
Ready for Takeoff?
Take your BPO career to new heights and join our Dayshift Airline Account in Bridgetowne, Pasig!
Apply now and start your journey toward an exciting career in the airline and travel industry.
About Concentrix Read more about Us
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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