Clark Pampanga - Telco Account - Up to 27K* Monthly!

Concentrix - Clark Pampanga - Telco Account - Up to 27K* Monthly!

Location Concentrix Clark, Clark Freeport, Mabalacat, Pampanga, Philippines

Job Description

Job Description

Join our growing team as a Customer Service Representative for a Telco Account at Concentrix Clark. In this role, you will assist customers with their telecommunications services, answer inquiries, resolve concerns, and provide exceptional customer support through phone, chat, or email channels.

Whether you're an experienced BPO professional or a fresh graduate looking to start your career, this is a great opportunity to develop valuable customer service and communication skills in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound customer interactions professionally and efficiently.
  • Assist customers with account inquiries, billing concerns, service activations, upgrades, and technical issues.
  • Provide accurate information about products, services, promotions, and account features.
  • Troubleshoot basic service and connectivity concerns following established procedures.
  • Maintain customer records and document interactions accurately in company systems.
  • Meet quality, productivity, attendance, and customer satisfaction targets.
  • Escalate complex concerns to appropriate departments when necessary.
  • Deliver excellent customer experiences while adhering to company policies and procedures.

Qualifications

  • At least High School Graduate (Old Curriculum) or Senior High School Graduate.
  • Good English communication skills.
  • Basic computer navigation and typing skills.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Amenable to work onsite in Clark, Pampanga.
  • Customer service or BPO experience is an advantage but not always required depending on hiring requirements.

What We Offer

  • Competitive salary package
  • Performance-based incentives
  • Paid training
  • HMO and other company benefits
  • Career growth and development opportunities
  • Fun and inclusive work environment

Skills Required

  • Analytical Skills
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

Concentrix About Concentrix Read more about Us

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.

 

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