Wells Fargo Mckinley, Taguig - Cards Representative (CSR)-Wells Fargo Mckinley, Taguig

Location Wells Fargo EGS, LLC - Philippines, Wells Fargo Drive, McKinley Hill Dr, Taguig, Metro Manila, Philippines

Apply for Instant screening

Job Description

About this role:

Wells Fargo is seeking an Associate Customer Service Representative who will support customers with inquiries on financial products and services.

In this role, you will:

Support customers with inquiries on financial products and services
Identify ways to improve customer experience within established procedures
Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
Receive direction from customer service supervisor
Escalate questions and issues to more experienced representatives
Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns

Required Qualifications:

Completed at least 2 years of college education

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Job Expectations:

Must be amenable to work on night shift, weekends and/ or holidays, split rest days
Must be amenable to work onsite in Taguig

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Undergraduate

0 Shares
1. Facebook
2. Twitter
3. WhatsApp
4. Linkedin

recruiteruploadTemp/64afebcd3f00a-93.png

What this jobs offers

About Wells Fargo Mckinley, Taguig Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.