Wells Fargo - Cards Representative (CSR)

Location McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Description

In this role, you will:

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

Required Qualifications:

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ months of Customer Service, Financial Services or Contact Center experience
At least 2 years of college education
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Undergraduate

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What this jobs offers

About Wells Fargo Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.