Alorica Philippines - CUSTOMER SERVICE FOR LOCAL FINANCIAL ACCOUNT TO START ASAP! - TAGUIG

Location 6th Floor, Philplans Corporate Center, 10th Ave. cor. Kalayaan Ave., Bonifacio Global City, Taguig City, Philippines, 1634

Job Description

Job Title: CUSTOMER SERVICE FOR LOCAL FINANCIAL ACCOUNT TO START ASAP! - TAGUIG Location: Quezon City Job Type: Full-time Experience Level: Entry / Mid / Senior Industry: BPO

About the Role

Are you ready to kickstart your career in customer service within the dynamic BPO industry? Alorica Philippines is currently seeking enthusiastic individuals to join our team as Customer Service for a local financial account based in Taguig. As a Customer Service Representative, you will be the first point of contact for clients, providing top-notch service and support. Join us in a fast-paced environment where teamwork, quality, and customer satisfaction are our top priorities.

Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat
Assist clients with account-related concerns and transactions
Provide accurate and timely information to customers
Resolve customer issues effectively and efficiently
Maintain a high level of professionalism and customer service standards
Collaborate with team members to ensure customer satisfaction

Qualifications

Strong communication and interpersonal skills
Minimum of 3 months BPO experience
If no BPO experience: at least 6 months of work experience in the Financial or Banking industry in a customer-facing role
Ability to multitask and work in a fast-paced environment
Basic knowledge of financial services is preferred
At least 2 years of college completed, with no back subjects

Benefits

Competitive salary package with performance bonuses ?
Comprehensive healthcare benefits ?
Career growth opportunities within the company ?
Training and development programs to enhance skills
Fun and inclusive work culture
Work-life balance initiatives

Why Join Us

At Alorica Philippines, we prioritize our employees' growth and development. Joining our team means you'll be part of a supportive environment where teamwork and collaboration are key. We provide the tools and resources for you to succeed and advance in your career. Come be a part of a company that values its employees and fosters a culture of excellence.

How to Apply

To apply for the Customer Service for a local financial account in Taguig, please visit our company website and submit your application online. We look forward to welcoming you to our team!

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Skills Required

Qualification Required

Associate Degree

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com