Alorica Philippines - CUSTOMER SERVICE FOR CAPTIONING ACCOUNT TO START ASAP! - TAGUIG

Location 6th Floor, Philplans Corporate Center, 10th Ave. cor. Kalayaan Ave., Bonifacio Global City, Taguig City, Philippines, 1634

Job Description

```html Job Title: CUSTOMER SERVICE FOR CAPTIONING ACCOUNT TO START ASAP! - TAGUIG Location: Quezon City Job Type: Full-time Experience Level: Entry/Mid/Senior Industry: BPO

About the Role

Join our dynamic team at Alorica Philippines as a Customer Service Representative for our Captioning Account in Taguig! In this role, you will be responsible for providing excellent customer service and support through captioning services. You will work collaboratively with a team in a fast-paced BPO environment, using cutting-edge technology to deliver top-notch service and exceed customer expectations.

Key Responsibilities

Respond to customer inquiries and provide accurate captioning services
Ensure timely follow-up on customer concerns and issues
Collaborate with team members to meet performance targets
Maintain professionalism and positive attitude in all customer interactions
Adhere to quality standards and ensure customer satisfaction

Qualifications

Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks
Experience in customer service or related field is a plus
Attention to detail and strong problem-solving skills
Willingness to work in a shifting schedule
Preferably with 1 year or more BPO experience

Benefits

Competitive salary package ?
Health benefits including medical and dental ?
Opportunities for career growth and advancement ?
Employee discounts and perks
Friendly and inclusive work culture

Why Join Us

At Alorica Philippines, we believe in fostering a supportive and collaborative team environment. We provide opportunities for career development, cutting-edge tools and technology, and a unique company culture that values diversity and inclusion. Join us and be a part of a winning team that is dedicated to customer excellence.

How to Apply

To apply for the Customer Service for Captioning Account position, please visit our company website and submit your application online.

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Skills Required

Qualification Required

High School Graduate

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About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com