Alorica Philippines - CUSTOMER EXPERIENCE AGENT I PHP 18.5K SALARY PACKAGE PLUS BENEFITS I FOOD DELIVERY ACCOUNT ONSITE I Cebu city

Location 4th Floor Skyrise Building 1 IT Park, Apas Cebu City Philippines Cebu City 6000

Job Description

Job Title: CUSTOMER EXPERIENCE AGENT I PHP 18.5K SALARY PACKAGE PLUS BENEFITS I FOOD DELIVERY ACCOUNT ONSITE

Location: Cebu City

Job Type: Full-time

Experience Level: Entry

Industry: BPO

About the Role

As a Customer Experience Agent at Alorica Philippines, you will be at the forefront of delivering exceptional customer service for our Food Delivery Account. You will handle inquiries, provide resolutions, and ensure a positive experience for customers dining in or ordering takeout. You will have the opportunity to work alongside a dynamic team in a supportive environment that values collaboration and excellence in customer support.

Key Responsibilities

Respond to customer inquiries and provide accurate information about the food delivery service.
Assist customers with orders, refunds, and delivery-related concerns.
Resolve customer complaints and issues in a timely and professional manner.
Ensure customer satisfaction through effective communication and problem-solving skills.
Collaborate with team members to improve processes and enhance the overall customer experience.
Adhere to company policies and procedures to maintain quality service standards.

Qualifications

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and customer service orientation.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Experience in a customer service role is a plus but not required.
High school diploma or equivalent.

Benefits

Competitive salary package with incentives ?
Healthcare coverage and benefits ?
Career growth opportunities in a leading BPO company ?
Paid vacation leave and company holidays ?️
Fun and engaging work environment with team-building activities ?
Training and development programs to enhance skills and knowledge ?

Why Join Us

At Alorica Philippines, we pride ourselves on our inclusive culture, where every team member is valued and empowered to succeed. We foster a spirit of teamwork, creativity, and continuous learning. Joining our team means being part of a company that is committed to your growth and development, with access to cutting-edge tools and technology to support your success.

How to Apply

If you are ready to join our team as a Customer Experience Agent for the Food Delivery Account, please apply through our company website with your updated resume. We look forward to welcoming you to the Alorica family!

Skills Required

Qualification Required

College Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com