Wells Fargo - CSR for Fraud (Blended)- Wells Fargo Mckinley Hill, Taguig

Location McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Description

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative who'll support business functions including but not limited to Non-Fraud, Fraud Detection or Claims Assistance.

In this role, you will:

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
1+ year of experience in banking and financial services or equivalent is preferred but not required.
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
Must be open to split day-offs/ rest days
Must be amenable to work in McKinley, Taguig
Must be willing to support voice function

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Undergraduate

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What this jobs offers

About Wells Fargo Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.