CSR for Fraud (Blended)- Wells Fargo Mckinley Hill, Taguig Wells Fargo - CSR for Fraud (Blended)- Wells Fargo Mckinley Hill, Taguig

Location McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Description

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative who'll support business functions including but not limited to Non-Fraud, Fraud Detection or Claims Assistance.

 

In this role, you will:

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

 

Required Qualifications:

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ year of experience in banking and financial services or equivalent is preferred but not required.
  • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
  • Must be open to split day-offs/ rest days
  • Must be amenable to work in McKinley, Taguig
  • Must be willing to support voice function

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

Wells Fargo About Wells Fargo Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.

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