Wells Fargo - CSR for Banking CSR)

Location McKinley Hill Drive, Taguig, Metro Manila, Philippines

Job Description

In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from management, escalate questions and refer more difficult issues to staff
Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
Interact with experienced representatives on difficult issues
Be responsible for coaching new hires and less experienced staff
Respond to inquiries and issues from customers

Required Qualifications:

6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent

Job Expectations:

Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
Must be open to split day-offs/ rest days.
Must be amenable to work in McKinley, Taguig.
Must be willing support voice function.

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

Undergraduate

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What this jobs offers

About Wells Fargo Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.