Mezza Residences, Aurora Boulevard, Quezon City, Metro Manila, Philippines
Job Title: Customer Service Representative
Location: Alorica Mezza, Quezon City
Job Type: Full-time
Experience Level: Entry / Mid / Senior
Industry: BPO
As a Customer Service Representative at Alorica Philippines, you’ll be the voice of top global brands — delivering excellent customer experiences through phone, chat, or email. Whether you’re new to the BPO world or an experienced agent, Alorica Mezza offers a welcoming environment where you can learn, grow, and build a rewarding career.
We’re looking for individuals who are passionate about helping others, eager to learn, and ready to take on new challenges in a fast-paced setting.
Respond to customer inquiries promptly and professionally
Provide accurate information and resolve concerns efficiently
Document customer interactions and transactions properly
Collaborate with team members to ensure high-quality service
Meet and exceed performance targets and KPIs
No BPO experience required! Training provided ?
High school graduate / SHS graduate / college level or graduate
Excellent communication skills (verbal and written)
Ability to multitask and work under pressure
Basic computer literacy
Prior customer service experience is a plus
? Salary Package: ₱16,000 – ₱17,500
? Sign-On Bonus (Publishing Account): ₱20,000
Onsite Application Incentives:
₱1,000 – Initial Interview Passer (No BPO Experience)
₱2,000 – Initial Interview Passer (with at least 2 months BPO International Voice)
Virtual / Zoom Application Incentives:
₱1,000 – Initial Interview Passer
₱500 – Final Interview Passer
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
Read more about Us
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