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Optum - CSR Needed in Optum QC | Inhouse Healthcare Account | With Retirement Benefits and Day 1 HMO

Location UP Ayala Technohub Building N, Central Ave, Diliman, Quezon City, Metro Manila, Philippines

Job Description

Description

Role and Responsibilities:

Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

Graduate of any course, with or without International BPO voice experience
College undergraduate with at least 6 months of International BPO voice experience
High school graduate with at least 24 months of International BPO voice experience
Good communication skills
Ability to multi-task
Willingness to work onsite in UP Ayala Technohub, QC
Willingness to work on shifting schedules
Must be a Filipino citizen

WHAT WE OFFER:

Market Competitive Pay Levels
Retirement Plan
Medical Plan (HMO) from Day 1 of employment
Dental, Medical, and Optical Reimbursements
Life and Disability Insurance
Paid Time-Off Benefits
Sick Leave Conversion
Tuition Fee Reimbursement
Employee Assistance Program (EAP)
Annual Performance Based Merit Increases
Employee Recognition
Training and Staff Development
Employee Referral Program
Employee Volunteerism Opportunity
All Mandatory Statutory Benefits

WHO WE ARE:

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together

Skills Required

Creative Thinker
Problem Solving Skills
Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

College Graduate

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What this jobs offers

About Optum Read more about Us

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Fast facts

Established in 2011

Largest Global Capability Center (GCC) in the Philippines, providing healthcare operations, technology, analytics and support services.

6 offices in the country (Makati, Taguig, Alabang, Quezon City, Davao and Cebu).

Life here
We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected.

The people of Optum Group are dedicated to improving the lives and health of others. Here, you’ll discover how you can help drive affordability, accessibility and quality of care for millions of individuals while growing your career.

Leadership development opportunities
We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.

Career growth and mobility
We offer skill development, tuition reimbursement*, internal growth opportunities and career mapping support.

*Tuition reimbursement initiatives vary by region and country. Our benefits documents override any information found on this page.

Benefits

Discover employee benefits at Optum. From paid leave and mental health support to retirement plans and wellness programs.

Life

We know you have a life outside of work. That’s why we offer generous paid time-off benefits, including wellness leave, bereavement leave, and public holidays. We also support major life events with maternity, paternity, solo parent and Magna Carta leave.

Financial

Financial security is foundational to your well-being. Our retirement plan includes core employer contributions, voluntary employee contributions, and employer matching, all designed to reward tenure and help you build long-term savings. We also offer a member loan program for added flexibility.

Emotional

We foster an environment where you can show up as your authentic self. Our Bravo! global recognition program ensures your contributions are appreciated in meaningful and visible ways. We also support emotional wellness through benefits and leave policies that recognize family structures and caregiving needs.

Physical

Your health matters. We offer a comprehensive medical plan (HMO type) covering inpatient and outpatient care for employees and dependents, with flexible options to top up coverage or add more dependents. You’ll also have access to reimbursements for outpatient medicines, dental, and optical care, plus annual physical exams and life and disability insurance.

The information above describes benefits that are available to certain employees of UnitedHealth Group, Optum and UnitedHealthcare. Employees of some UnitedHealth Group affiliates are offered other employee benefit programs. The employee benefits that are available to any particular employee depend on their legal employer, business unit, geographic location and job classification, among other factors. Additionally, if information on this website is inconsistent with a governing benefit plan document or policy, the plan document or policy will control.