Bench Building, 10th Floor Rizal Drive & 30th Street BGC
As a Customer Support Representative at Ubiquity Manila, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.
Exciting Benefits awaits U:
HMO Day 1
15% Night Differential
Paid Leave Benefits with Tenure Based Cash Conversion
Internal Movement Opportunities
Annual Merit Increase
Ubiquity Plus - Tenure Based Cash Incentive
This could be U:
Minimum of 1 yr BPO experience ANY ACCOUNT Handled.
At least SHS/High School Grad (old curriculum).
Excellent verbal and written communication skills.
Ability to ask probing questions and problem resolution skills.
Ability to follow instructions for specific customer resolutions tasks.
Willing to work ONSITE in Eastwood city QC.
Key Responsibilities:
Product Expertise: Serve as the go-to resource for product inquiries and questions.
Customer Support: Diagnose and resolve business or technical problems faced by customers.
Data-Driven Solutions: Propose data-driven solutions to enhance customer experience and product adoption.
Case Management: Track and manage support cases efficiently using our automated support portal.
Payments Support: Provide comprehensive payment support via phone and email, including troubleshooting payment transactions and resolving issues with third-party processors.
Troubleshooting: Identify and resolve technical issues related to our products and payment systems.
Transaction Tracing: Trace transactions within our systems to pinpoint the root cause of problems and implement corrective actions.
Team Collaboration: Work closely with other support teams to ensure seamless customer service.
Client Escalations: Provide expert guidance and support during escalated client calls.
Knowledgebase Contributions: Contribute to the development and maintenance of customer-facing knowledge base content.
About Ubiquity
Read more about Us
What we do. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting. We want you. We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.
Read more about Us
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