TTEC - Bring your spark at TTEC Cainta Retail Voice| Earn up to PHP28,000

Location TTEC Customer Care Management Philippines Incorporated, J.W. Diokno Boulevard, Pasay, Metro Manila, Philippines

Job Pitch

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at?2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Job Description

During a Typical Day, You’ll

Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

Welcome both entry-level candidates and experienced call center professionals!
Completed high school graduate (old curriculum) or equivalent R
ecognize, apply and explain your product or service knowledge
Computer experience

What You Can Expect

A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Skills Required

Analytical Skills
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Strong Communication Skills

Qualification Required

High School Graduate

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What this jobs offers

About TTEC Read more about Us

Who we are (values, mission, purpose)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day. While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back. We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over

Our DNA At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose Deliver humanity to business.

Our Vision Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Our Mission Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.