G/F Tera Tower, Bridgetowne, E. Rodriguez Jr. Ave., C5 Road, Quezon City
We are looking for motivated and tech-savvy individuals to join our growing Financial Technology team at our Bridgetowne site. In this role, you will provide high-quality support to users navigating digital banking, online payment platforms, or financial software. You will handle basic troubleshooting, account security inquiries, and transaction navigation while ensuring an excellent customer experience.
Technical Troubleshooting: Assist customers with app navigation, login issues, multi-factor authentication (MFA), and system glitches on the financial platform.
Transaction Support: Address inquiries regarding pending transfers, payment processing failures, account balances, and billing discrepancies.
Account Security & Compliance: Verify user identities securely and handle sensitive data in compliance with financial regulations and data privacy standards.
Issue Resolution: Document customer interactions accurately in the CRM tool and escalate complex technical or financial disputes to the tier-2 support team when necessary.
Education: High School (Old Curriculum) Graduate or Senior High School (SHS) Graduate.
Experience: Minimum of 6 months of BPO experience, preferably in a technical support, helpdesk, or blended tech environment. (FinTech or banking background is a plus but not strictly required).
Communication Skills: Good to excellent verbal and written English communication skills.
Technical Aptitude: Comfortable learning new financial software, navigating multiple tools simultaneously, and explaining technical steps simply.
Availability: Willing to work onsite in Bridgetowne (Pasig/Quezon City) on shifting schedules, including night shifts, holidays, and weekends.
Competitive basic salary package plus financial tier allowances
HMO with free dependent coverage from Day 1
Night differential pay and performance-based incentives
Paid training and robust career development opportunities
About Concentrix Read more about Us
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World's Best Workplaces," “Great Place to Work,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, now's the perfect time to join our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Start your Concentrix journey today and discover why over 440,000 game-changers around the globe call us their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Like and follow us on Facebook and TikTok @ConcentrixPH or visit www.concentrix.com to learn more about us.
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