Accenture - BPO Operations Manager | Ilocos Norte

Location Ground Floor, Valdez Center Building A Venvi IT Park, Brgy. 1 San Francisco

Job Description

Accenture in the Philippines is currently looking for talented individuals for our BPO Senior Operations Manager (Ilocos).

About the Role: As a BPO Senior Operations Manager (Ilocos), you will be performing the following tasks on a daily:

Mobilize appropriate resources
Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
Improve client and customer relationships working with Client Account and Account Management Team leadership
Plan, deliver and execute projects and programs
Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
Address performance issues across the clients/portfolios; create the operational approach and implements continuous improvement
Implement standard SLA commitments and other financial/operational metrics for clients / portfolios
Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

About You: The ideal candidate will have the following skills and experience:

Open to both graduate and undergraduate candidates with relevant work experience in BPO operations
Must have at least 12 years of experience in BPO Operations
Must have at least 10 years of Leadership experience
Preferably with market knowledge of US wireless and telecom domain
Amenable to work in San Nicolas, Ilocos Norte

Note: If you're interested, please apply through this job ad. You’ll be directed to complete a form or receive an email with instructions. Make sure to submit all required info within 24 hours to process your application.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

HMO coverage (medical, dental, mental health) from day 1 of employment
Free medicines for you and your dependents*
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Paid Sick and Vacation Leaves
Allowances, company bonuses, and performance incentives
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Flexible working arrangements
Company-sponsored trainings like upskilling and certification
Volunteering opportunities

*Terms and conditions apply

Skills Required

Qualification Required

College Graduate

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What this jobs offers

About Accenture Read more about Us

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.