Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
• Must be amenable to work 100% onsite at our WNS Bridgetowne Site
• Must be amenable to work on a shifting schedule
• Should be sound and highly proficient in English
• Should have prior experience in Communication Cultural Soft Skills V&A Training both in terms of facilitation and having led a team for the said function
• Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery
• Conduct TNI and TNA to program the modules as per the process needs
• New Hire Training on Spoken and Written Communication Customer Service and Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT
• Quality analysis conduct TNI through floor interventions
Must have previous experience with Voice & Accent Training
About WNS
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WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.
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