South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Location: Alorica Centris, Quezon City
Account Type: Voice Account
As a Customer Support Associate, you will handle inbound customer calls and provide timely, accurate, and professional assistance. You will address customer concerns, offer appropriate solutions, and ensure a positive customer experience through effective communication.
Handle inbound customer calls in a professional and courteous manner
Resolve customer inquiries and concerns efficiently
Provide accurate information and appropriate solutions
Document call details and update customer records
Meet quality, productivity, and customer satisfaction targets
Follow company policies and procedures
At least senior high school graduate or college level
Fresh graduates and career shifters are welcome
With or without BPO experience
Good verbal English communication skills
Basic computer skills and ability to multitask
Willing to work on shifting schedules and onsite
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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