South Tower, Three Cyberpod Centris, Eton Centris, EDSA cor. Quezon Avenue, Diliman District, Quezon City, Philippines, 1101
Location: Alorica Centris, Quezon City
Account Type: Non-Voice (Chat and Email)
As a Non-Voice Customer Support Associate, you will handle customer concerns through chat and email platforms. You will provide accurate information, resolve inquiries efficiently, and ensure a positive customer experience without taking phone calls.
Respond to customer inquiries via chat and email in a timely manner
Provide clear, accurate, and professional support
Document interactions and update customer records properly
Follow standard processes and quality guidelines
Meet performance targets such as response time and customer satisfaction
At least senior high school graduate or college level
Fresh graduates and career shifters are welcome
With or without BPO experience
Good written English communication skills
Basic computer and typing skills
Willing to work on shifting schedules and onsite
About Alorica Philippines
Read more about Us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com
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