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Foundever® - APPLY NOW: End User Care Specialist (1yr CSR Experience) | GET 27,000 MONTHLY*

Location Ground Floor e-Life Digital Zone, Eton Cyberpod - Ortigas (Corinthian), Ortigas Avenue cor. EDSA, Quezon City, 1110 Metro Manila

Job Pitch

Go further with Foundever®

Are you ready to move your career forward? At Foundever®, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

What you’ll do:

Deliver exceptional service to turn clients into Raving Fans of the company!
Serve as the main point of contact for client support inquiries via email and phone.
Maintain all service level agreements diligently.
Escalate client concerns to guarantee swift resolution.
Communicate system issues and enhancement suggestions to the development team.
Specialize in certain client programs, sharing your expertise with the team.
Address support requests both in writing and verbally.

What you’ll bring:

Bachelor's degree or equivalent experience
At least 2 years in customer service or client management
Strong interpersonal and communication skills, both written and verbal
Ability to excel independently and as part of a team
Adaptability to dynamic environments and comfort with change
Skilled in navigating ambiguity and complex systems
Proficient in analyzing information and understanding subtleties in written communications
Expertise in establishing rapid relationships through email and phone
Proficiency in a second language is beneficial

Terms and conditions apply

Job Description

Allow us to bring you a new and hassle-free job application experience through our Virtual Career Fair.

Simply click on the link below to immediately bring you one step ahead of your application:

Link:

https://jobs.foundever.com/job/Manila-PH-Maki-NCR-Phil/1170714200/?utm_source=JOBYODA&utm_campaign=JOBYODA

This will take you to the registration portal to start the automated application process. Please make sure you are ready to proceed and that you are at a location conducive for assessments. Kindly take the time to complete the assessment within the day.

Once you’re in our page, please select any of the following locations below:

Pasig

Ayala Malls The 30th, 30 Meralco Ave, Pasig City

Quezon City

Eton Cyberpod, Ortigas Avenue cor. EDSA, Quezon City

Mandaluyong

Career Center, EDSA Boni Avenue, Mandaluyong City

Best of luck!

Skills Required

Strong Communication Skills
Positive Attitude
Problem Solving Skills

Qualification Required

Vocational

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What this jobs offers

About Foundever® Read more about Us

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.