27,500 27,500 27,500 27,500 HOTEL RESERVATION CUSTOMER SERVICE - ALORICA MAKATI

Alorica Philippines - 27,500 27,500 27,500 27,500 HOTEL RESERVATION CUSTOMER SERVICE - ALORICA MAKATI

Location 5th floor Alphaland Southgate Tower Makati City (beside MRT Magallanes Station)

Job Description

Job Title: HOTEL RESERVATION CUSTOMER SERVICE - ALORICA MAKATI Location: Quezon City Job Type: Full-time Experience Level: Entry

About the Role

As a Hotel Reservation Customer Service representative at Alorica Philippines in Makati, you will be a crucial part of our dynamic team. You will be responsible for assisting customers with their hotel bookings, providing excellent customer service, resolving inquiries and issues, and ensuring customer satisfaction. You will work in a fast-paced environment, collaborating with a supportive team to deliver top-notch service.

Key Responsibilities

  • Assist customers with their hotel reservations over the phone or online
  • Handle customer inquiries and issues promptly and professionally
  • Provide accurate information about hotel options, availability, rates, and amenities
  • Reschedule or cancel reservations as needed
  • Ensure customer satisfaction by addressing all concerns effectively
  • Maintain a positive and professional attitude at all times

Qualifications

  • Excellent communication and customer service skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Basic computer skills and familiarity with reservation systems
  • Prior customer service experience is a plus
  • High school diploma or equivalent

Benefits

  • Competitive salary ?
  • Healthcare benefits ?
  • Career growth opportunities ?
  • Paid time off and holidays ?
  • Friendly and supportive work environment ?
  • Training and development programs ?

Why Join Us

At Alorica Philippines, we pride ourselves on our strong team spirit and commitment to providing the best customer service in the industry. Our focus on quality and continuous improvement sets us apart, and we offer ample opportunities for career development and growth. Join us to be part of a team that values excellence, collaboration, and personal growth.

How to Apply

If you are interested in joining our team as a Hotel Reservation Customer Service representative, please visit our website to apply directly. We look forward to reviewing your application and welcoming you to the Alorica Philippines family.

Skills Required

Qualification Required

  • High School Graduate

Alorica Philippines About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com

Read more about Us